Privacy policy

Last Updated: August 26, 2025

1. Introduction

This Privacy Policy describes how SASU Businessdynamite ("Company", "we", "us", or "our"), located at ZA les terrasses de la Sarre, 57400 SARREBOURG, France, collects, uses, and shares information in connection with your use of our ReplyTwin software-as-a-service platform (the "Service").

Your privacy is of the utmost importance to us. This policy outlines our commitment to protecting the data you provide. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

A. Information You Provide Directly

Account Information: When you create an account, we collect your email address for authentication purposes via a third-party authentication service and your name for profile management. If you invite team members, we collect their email addresses to send invitations.
Social Media Content and Data: To provide the core functionality of the Service, we must access your social media account data. This includes:
- Your Content: We ingest your post captions and reel descriptions. For video content, we extract and transcribe the audio to build the AI's knowledge base.
- Account Identifiers: We store your Page ID and username to link your account to our Service.
- Authentication Tokens: We securely encrypt and store a permanent Page Access Token to interact with the social media platform's API on your behalf.
Configuration Data: We collect the settings you configure for your AI Twin, including the personality prompt, filtering prompts, promotional links you want the AI to share, and branding customizations for your public chat page.

B. Information Collected from Third Parties

Follower Interactions: We receive real-time notifications about new comments on your posts via webhooks from the underlying social media platform. We store these comment threads to allow your AI Twin to generate and post replies.
Billing Information: While we do not directly store your credit card information, our third-party payment processor does. The payment processor integration syncs non-sensitive billing data with our database, such as your subscription plan status and customer ID.

C. Information We Collect Automatically

Usage and Analytics Data: We use a third-party analytics service to collect information about how you interact with our Service. This helps us understand usage patterns, monitor the performance of our application, and improve the user experience.

3. How We Use Your Information

We use the collected data for the following purposes:

To Provide and Maintain the Service: To create and operate your AI Twin, manage automated comment replies, facilitate conversations on your public chat page, and display performance analytics on your dashboard.
To Personalize Your AI Twin: Your content (captions, transcripts) is chunked and stored as a knowledge base, which is used exclusively to train your AI Twin to respond in your unique voice and style.
To Process Transactions: To manage your subscription, process payments, and handle billing inquiries via our payment processor integration.
To Authenticate and Manage Your Account: To secure your login via our third-party authentication service and manage your profile and team members.
To Communicate with You: To send you important notices about your account, service updates, or support-related messages.

4. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third-party service providers who help us operate our Service, as outlined below:

Cloud Infrastructure and AI Providers: We use third-party services for data storage, AI model processing, task scheduling, user authentication, and analytics.
The Social Media Platform Provider: We interact with the platform's API to connect your account, fetch content, and post replies on your behalf.
Hosting and Application Providers: Our application is hosted on a third-party platform which runs our frontend and backend functions. We use a software development kit provided by our hosting platform to stream AI responses.
Payment Processor: For secure payment and subscription management.
Affiliate Platform Provider: To manage our affiliate program, if you choose to participate.

5. Data Storage and Security

Storage Location: Your data is primarily stored and processed on a third-party cloud database service.
Security Measures: We are committed to protecting your data. We implement robust security measures, including the secure encryption of sensitive information like your Page Access Token.

6. Data Retention

We retain your personal data for as long as your account is active with us. If you choose to delete your account, we will delete your personal information and your AI Twin's knowledge base from our active systems. Anonymized or aggregated data may be retained for analytical purposes. We may also retain certain information for a longer period as required by law or for legitimate business purposes, such as resolving disputes.

7. Your Data Protection Rights (GDPR)

As our company is based in the EU, you have the following rights under the GDPR:

The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You can request that we erase your personal data, under certain conditions.1
The right to restrict processing: You can request that we restrict the processing of your personal data, under certain con2ditions.3
The right to object to processing: You can object to our processing of your personal data, under certain conditions.4
The right to data portability: You can reques5t that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the address provided below.

8. International Data Transfers

Our Service relies on third-party providers that may be based outside the European Economic Area (EEA). When we transfer your data to these providers, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs).

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SASU Businessdynamite

ZA les terrasses de la Sarre

57400 SARREBOURG

France